Tuesday, June 2, 2009

Customer Service has become foreign!

I thought Customer Service meant companies were supposed to service their customers. Almost every company I have recently called with the exception of Tmobile, has had someone on the other end of the phone who speaks english as well as a 2 year old. Do they think that this is servicing their customers?

It is so annoying when you are trying to get answers and the person on the other end of the phone thinks they understand what you are saying, but in fact they don't. Then I definitely can not understand what in the hell they are saying. How hard is it to hire people who speak english? I mean really. Is english becoming like latin? Do people not speak english anymore? Here in Oklahoma, 90% of the population speaks english. It may be with an accent in some areas, but you can understand it!

One time I had a guy call about a payment that hadn't been made on a credit card of mine, because it was in dispute. This guy couldn't speak english to save his life. I finally just had to say, I did not understand stand a word you just said. He repeated himself 3 times. I just told him I don't mean to be rude, but have someone who can speak english call me back. I just don't get it. You are going to have to pay them just like you would english speaking natives.

I swear. The next time I decide to finance anything, I will make sure their customer service has all english speaking representatives.

1 comment:

Roismhaire said...

Hey, hey! I just had a case of this the other day too! Of course I can't say much since I've a funny accent too!